Terms & Conditions

To begin initiating a return, within 7 calendar days of delivery, please return your item to our address above and reach out to our customer support team at support@teasociety.pkk to confirm the return.

  • We encourage customers to carefully read our Return Policy and to please make sure all the items are eligible for return to avoid disappointment.
  • Due to the custom made nature of some of our handmade products we can not accept returns/exchanges or offer refunds for any handmade item. Refunds or store credit will be issued within 7 days from the date we receive your return at our return address (listed above).
  • Any product you return must be in the same condition you received it and in the original packaging. Please keep the email receipt.
  • We provide a refund to your original payment method for all full-priced items.
  • Exchanges are provided through store credit for eligible items only.
  • We do not provide a return label or pay for returns shipping
  • Items must be in their brand-new, unused condition and original packaging to be eligible for a refund.
  • Items returned to us that are not eligible for a refund or store credit will be discarded or sent back to you at your own expense.
  • All items purchased with a gift card or store credit are not eligible for return. Gift cards purchased and store credit issued by Tea Society cannot be exchanged or refunded. All shipping charges and governmental taxes are non-refundable.
  • Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed. Please if you have to cancel your order for any reason reach out to us immediately at support@teasociety.pk if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time sensitive.
  • The Terms & Conditions of our Returns Policy prevail in the case of miscommunication or otherwise.

If you have any questions at all regarding our Returns Policy please reach out directly to us at support@teasociety.pk and one of our customer support specialists will help within 1 business day

The customer is also entitled for return, in the following cases

  • Wrong product received by the customer
  • Products has some defects
  • Product damaged in shipping
  • Product is tampered
  • Please Note: Change of mind is not applicable.

Refunds (if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Time frame to Refund

 Once we have received and inspected your return (usually within 72 hours of receipt), your exchange order will be processed and delivered to you within next 15 business days. In case of refund, it will be issued within 7 business days and you will receive an email confirmation that your return is completed. Refunds will be made onto the original mode of payment and will be processed within 10 to 25 days depends on the issuing bank of the credit card.

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at E-mail: contact@teasociety.pk

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at E-mail: contact@teasociety.pk  and send your item to Tea Society